Policies and Terms

Terms of use

The website user (www.saasa.com.pe) agrees to carefully read the general terms and conditions before using the Web services and portals offered by Servicios Aeroportuarios Andinos S.A. (hereinafter referred to as SAASA). This implies that you expressly accept the general terms and conditions. If you do not accept them, you are requested not to use, access, or manipulate the information about the services offered in the website, since you (the user) would be making an incorrect use of it.

This website aims to promote and disclose
company activities and services. It is intended for prospective customers, visitors, suppliers and collaborators, website users, and the general public.


For suggestions and/or comments on the terms and conditions of use of our website, please notify us at Av. Mariscal José de la Mar No. 1263 Int. 604, Urb. Santa Cruz, Miraflores – Lima or through our email address.

Privacy policy:

SAASA respects the privacy of its online visitors. The information that can identify an online visitor is received at www.saasa.com.pe only when it is sent voluntarily by the visitor. Our website collects non-personal information from
online visitors to track the number of visitors to the site and identify their type of Internet browser and operating system. This information allows us to continually improve our site. The information that can identify a visitor, such as a name or address is not collected in the process nor does SAASA require access to such information before allowing a user access to any page on the site.

Read our privacy policy >

Intellectual property rights

All intellectual property rights of the website are reserved by SAASA. The use of any intellectual property is forbidden without express prior written consent.

Copyright

This site is protected by the current regulations on copyright. All rights involved, such as its content and visual design are reserved by SAASA, therefore
the use, modification, reproduction, distribution, transmission or commercialization of the rights involved without express prior written consent of SAASA is forbidden.

Distinctive signs and patents

All distinctive signs (service and product brands, commercial slogans, and trade names) and patents are registered in accordance with national and supranational law and are owned by SAASA, unless otherwise specified.

The use of any element of intellectual property of SAASA is forbidden without the relevant prior written consent.

Acceptance of terms

Websites and references are available for users under their responsibility to be used properly without taking advantage of
any failure that may occur. If you find any failure on our website, report it to saasa.lpdp@saasa.com.pe. Amendments and updates to the terms and conditions of use shall be communicated on our website opportunely so that all users are informed of the current terms and conditions of use.
The user is responsible for finding out about the new changes and complying with the regulations of the website.

Information on business events shall be of public knowledge for all users of the website, while links that request user registration shall be restricted for any user who is not authenticated, the latter will be responsible for the proper use and handling of this information. In case the user fails to comply, the webmaster will deactivate that user’s account and they will receive a warning. The use of the name, logos, trademarks, designs or any distinctive signs of SAASA’s authorship such as links to hypertext or hyperlinks to pages not controlled by the company, without prior and express authorization from SAASA is forbidden. It is also forbidden to include in sites and portals not controlled by SAASA links or internal pages, thus to avoid visiting the Homepage.

The display, exhibition or reproduction of the Site or any of its subdirectories or secondary pages on sites or portals not controlled by SAASA are also forbidden; unless the Web Development area finds it relevant to promote the company in social networks and other technologies, meanwhile it is forbidden for outsiders to use the name of the company to sign up for another technology.

The user undertakes the commitment to diligently and lawfully use the informative content, announcements and newsletters of SAASA only with informational purposes and without reproducing, copying or distributing information that is not public of other links that do not include references to the SAASA website.

Obligations for registered users

• Access to services through the User Code and Password provided are a full and exclusive responsibility of the user.
• The diligent use of the User Code and Password provided include the maintenance and preservation of their confidentiality.
• Immediately notify the IT Support area in case of ​​any unauthorized use of the User Code and Password provided or any other infraction to the security of these elements, the systems area is not responsible for the actions carried out by the account of the user in any case.
• Any transaction made with your User code and password will be monitored so that no misuse of our services is carried out. If the user does not comply, he will be penalized.
• Do not use the User Code and Password for any illegal purpose.

General obligations for users

• Access to Web services is considered public in public areas of the Web where the information delivered is of the referred business. The user is obliged to use the services and contents provided by the portal in accordance with current legislation and the principles of good faith and generally accepted practices and to not infringe the terms and policies hereby stated through the Web.
• The user agrees to provide factual and true information about himself in the registration forms on the site of the said company.

Modifications to the terms and conditions

SAASA reserves the right to modify the content and scope of the these Terms and Conditions at any time and as deemed necessary. The User will be obliged to abide by said changes once they come into effect.

Limitation of liability

SAASA makes every effort to provide the most up-to-date and accurate information on this site. Notwithstanding the foregoing, in some opportunities it may incur in errors or omissions. In such cases, SAASA will not be responsible for the direct, indirect, incidental, consequential or special damage and/or prejudice arising
from the use of the information contained in this site or the webpages recommended here.

All the information that is published on this website, which includes, but is not limited to, graphics, text, and references to other pages, is provided “as is” and is subject to possible modifications without prior notice. The information to which it references is provided without warranty of any kind, express or implied, including, but not limited to, a business warranty and the like or to be free from all computer viruses.

SAASA does not guarantee, in any case, the sufficiency, accuracy and integrity of the information contained in this site or in the Recommended web pages so it will not assume any kind of liability for any errors or omissions that it may incur in.

Visitors are entirely responsible for checking and evaluating the accuracy, completeness, and usefulness of any information that is available from this website.

SAASA does not guarantee a free and uninterrupted service of this page, but it does declare its willingness to make efforts so that, within a reasonable timeframe, it will be available for as long as possible.

Links to third-party websites

The Website may contain links, such as hyperlinks or links, that indicate access to third-party Web pages (the “Related Sites” tab). Although SAASA reviews third-party material and only permits the inclusion of Related Sites that, to the best of its knowledge and belief, do not violate applicable law, SAASA cannot control or track the Sites Related and, consequently, will not assume any responsibility as to the accuracy, security or reliability of the material, information or content contained in such Linked Sites.

The inclusion of the Related Sites on the Website does not imply that there is any relationship or association between SAASA and the owner of the Linked Sites, nor does it signify and endorsement by SAASA of said Related Sites. SAASA includes the Sites Related only for the convenience of the user. The user is the only one responsible for access to the Related Sites.

The user must use their own good judgment, caution and common sense when using the Related Sites and, for this purpose, we recommend that you review the conditions of use and the terms that privacy policies govern such Linked Sites. SAASA reserves the right to remove from its Website all Related Sites of which there is actual knowledge that they are infringing the rights of third parties and/or whose content violates the applicable legislation, or if this is required by a court order or an administrative ordinance.

Links to our website are not allowed without express authorization, prior and in writing, of SAASA. The user may not neither alone nor in collaboration with other people extend, modify, substitute, amend or limit, in whole or in part, the information offered on our website or the applications functional to it. In addition, the user may not, neither alone nor in collaboration with other people, create or install links from their own website or from third-party websites to this website (whether by hypertext links, deep-linking, framing, codes or otherwise), neither in whole nor in part, without prior express written consent about this regard from SAASA.


Read our sig policy >

Read our cookies policy >

1. Introduction

At Servicios Aeroportuarios Andinos S.A. (hereinafter referred to as “SAASA”), identified with RUC N.° 20550083613, we are committed to maintaining the privacy and protecting the information of our customers, visitors, suppliers and collaborators in accordance with what is
established by Law N.° 29733, Personal Data Protection Law, as well as its regulations and complementary norms, adopting for this purpose the necessary technical and organizational measures to avoid the loss, misuse, alteration, unauthorized access and theft of the
personal data provided by their owners. Likewise, SAAS guarantees the continuous improvement of these measures.

In this context, we declare the following guidelines that we must inform to our prospect customers, visitors, suppliers and collaborators, clearly and unequivocally, when their personal data is collected through any of our channels:

• The existence of personal data processing, the purpose of this recollection and the recipients of this information.
• The mandatory or optional nature of the answers to the questions that may be raised in case of the user, as well as the consequences of the obtainment of their personal data or the refusal to provide it. 
• The possibility of exercising your rights of access, rectification,
  cancellation and opposition.
• The identity and address of the personnel responsible for personal data management.

2. Identification and address of the data bank owner

SAASA, identified with RUC No. 20550083613 and with address at Av. Marshal José de la Mar No. 1263 Int. 604, Urb. Santa Cruz, Miraflores – Lima, is a private company that provides specialized airport services, such as support teams in platforms, cargo and mail storage terminal, supply fuel, security services, fixed base operator, rescue services, among other related services.

3. Definitions

• Personal Data: Any information about a natural person that identifies him/her or makes him/her identifiable through means that may be reasonably used. For example, names, identity documents, telephone numbers, among others, that identify or can serve to identify an individual.
• Processing of personal data: Any operation or technical procedure, automated or not, that allows for the collection, registration, organization, storage, conservation, elaboration, modification, extraction, consultation, use, blocking, deletion, communication by transfer or broadcast or any other form of processing that facilitates access, correlation or interconnection of personal data.

4. Purposes

Personal data which is processed has the following purposes:

• Regarding the Database denominated as “customers”:
  To manage, administer and collect customer information in order to carry out commercial and quality management. This database is used to send commercial benefits, offers, promotions and/or advertising, as well as to define commercial strategies.
• Regarding the Database denominated as “Suppliers”:
  To manage the information of suppliers with whom the company works for the purpose of acquiring goods and services, this will allow for the generation of documents related to such acquisitions, as well as to make the corresponding payments.
• Regarding the Database denominated as “Collaborators”:
  To manage the information related to the management and development of human resources, as well as the fulfillment of the obligations of State entities, payment of social benefits and contributions.
• Regarding the Data Bank denominated as “Health”:
  To manage personal data of physical or mental health of the workers for human resource management.
• Regarding the Data Bank denominated as “Video Surveillance”:
  To manage images and physical characteristics in order to capture, transmit, preserve and store images, including their reproduction or broadcast in real time, for video surveillance purposes.

5. Mandatory personal data

To carry out the purposes described in this policy of privacy, it is mandatory to provide, at the minimum, the following personal data: name and surnames, number and type of  identity document, fingerprint (if applicable), credit and/or debit card details (in cases where it corresponds), image (in the corresponding cases, address (in the appropriate cases), email address (in the cases that correspond), and telephone number (in the cases that are applicable).

6. Consequences of providing personal data and the refusal of doing so

Unfortunately, in case you do not allow us to access, at the minimum, the data described in the previous numeral, it will be impossible to build a business relationship with you and/or your company, in which case we will be prevented from fulfilling the offers that we could make through our commercial executives.

7. Transfer of personal data to third parties

SAASA will not be able to transfer your personal data nationally or internationally, except with prior authorization from the owner of said data or through a legal mandate, with the following types of companies, and for the purposes that are detailed below:

• Business partners
  Purpose: Define business strategies, define trends, consumption behaviors, develop rate plans, define attractive offers and promotions for customers. You can meet these companies HERE. This list could be updated.
  
  
• Treatment Managers
  Purpose: Support services such as: data processing, commercialization of our services, hosting providers, collection procedures, among others. You can meet these companies HERE. This list could be updated.

It should be noted that these companies are not authorized to use
the personal data we share with them for any purpose other than what is indicated in the terms of this Privacy Policy. When SAASA proceeds in this way it will adopt the precautions that, according to current legislation, are necessary to protect the confidentiality and security of your personal data.

• Financial and banking entities
  Purpose: Processing payments for the provision of our services.

• Public administration
  Purpose: Compliance with the provisions of current regulations.

Where appropriate, before disclosing personal data to a third party, SAASA will contractually require the latter to adopt the precautions necessary to protect data against unauthorized use or disclosure.

If you do not want SAASA to share your personal data with your business partners, please make your request by entering the
next link: Arco rights application

8. Identification of personal data banks Personales

The personal data that you provide us will be stored in the following Data Banks:

• Customer Personal Data Banks
• Personal Health Data Banks
• Personal Video Surveillance Data Banks
• Provider Personal Data Banks
• Employee Personal Data Banks

9. Period of conservation of personal data

Customer information will be stored for up to five (5) years after the fulfillment of the purposes described in this policy.

The stored images from the camcorders will be stored for a period of 30 days and up to a maximum period of 60 days, as pointed out by Directive No. 01-2020-JUS-DGTAIPD. The personal data of the collaborators, which includes information linked to health, will be stored for five (5) years after the expiration of the employment relationship, as provided in article 3 of the Legislative Decree No. 1310, Legislative Decree that approving measures for additional administrative simplification; or until the deadline for the expiration of the statute of limitations for the worker to claim their employment benefits, AFP contributions or disciplinary sanctions imposed is reached. The personal data of the suppliers will be stored throughout the duration of the contractual relationship.

10. Security and confidentiality

SAASA counts with all of the technical, legal and
organizational arrangements necessary to ensure the safety and confidentiality of your personal data. Your personal data will be treated considering the principles of legality, consent, proportionality, quality, safety and others present in the current regulations regarding the Protection of Personal Data, preventing these from being filtered, disseminated or set into any action that jeopardizes your personal information.

11. User rights

SAASA is compromised with bringing the best treatment of your data, in that regard we inform you that you have the right to exercise your rights of access, rectification, cancellation and opposition in person at our SAASA Customer Service offices located at Av. Elmer Faucett S / N – Lima Hub (next to the Quilca pedestrian bridge), Callao, as well as through the next link: Application for ARCO rights.

12. Changes in the privacy policy

SAASA reserves the right to modify and/or update this Privacy Policy as part of its continuous improvement in order to either
adapt it to future regulatory changes, as well as to provide a better quality of service or communicate new alternatives related to this policy.

You will be notified of any changes made to this Privacy Policy through this Site where the modified or updated version will be published.
By using this Site, the SAASA Application or other channels you are acknowledging your awareness of this this Privacy Policy, and if such changes should happen, will be consenting to the use of your personal data after the revised Privacy Policy is posted.

You can access this Privacy Policy at any time by clicking the tab marked as “Terms and Policies”, located at the bottom part of the SAASA webpage.

Privacy Policy updated as of June 1, 2021.

What are arco rights?

ARCO rights are a set of rights that ensure the protection of personal data, allowing you to control your personal information. To this end, Law N.° 29733, Protection Law of Personal Data (LPDP), provides rights that allow you to demand that your personal data is treated properly.

With the ARCO rights you will be able to generate requests regarding your following rights:

1. RIGHT OF ACCESS: Every person has the right to obtain information about himself that is the object of treatment in any database, as well as information on the way your data was collected, the reasons that motivated its collection and upon request from whom the collection was made, as well as about the transfers carried out or what is planned to be done with them.

2. RIGHT TO RECTIFICATION: It is the right that every holder of personal data has which allows them to modify the data that results to be partially or totally inaccurate, incomplete, erroneous or false. Also known as update and inclusion right.

3. RIGHT OF CANCELLATION: The owner of the personal data may request the deletion or cancellation of their personal data when:

– It is no longer necessary or relevant for the purpose for which it was collected.

– The terms established for its treatment have expired.

– Keep in mind that the deletion will not proceed when the data must be kept for reasons strictly in accordance with the laws applicable or relationship between the person responsible and the data owner.


4. Right of opposition: Every person has the possibility of, in case their personal data is being used for reasons not allowed, to generate a request to restrict its use, provided that a law does not indicate otherwise.

Keep in mind that a legitimate and well-founded reason must be indicated about the personal data that you want to restrict its use for.

Download the request for arco rights here.

Download the manual – application service procedure for the exercise of arco rights here.

We are committed to providing differentiated services within the air logistics chain, both in our ground operations, passenger service, storage service and cargo handling; we seek to achieve a high level of quality in the services that we provide, promoting a culture of Operational Safety, Security of Aviation, Physical Security, Safety and Health at Work, and Environment as key operational priorities; respecting and protecting the safety of our collaborators and the environment. For this we commit to:

• Efficiently meet the requirements of our customers and concerned parties.
• Comply with the legal requirements applicable to our System Integrated Management, as well as other requirements that the organization has decided to subscribe voluntarily.
• Protect the environment and prevent environmental pollution controlling the environmental impacts originating from our activities and services.
• Identify vulnerabilities to avoid aviation and physical security accidents and incidents.
• Prevent illness and injury; identify hazards and assess risks to eliminate and/or mitigate injuries and occupational diseases of our collaborators, incidents and accidents related to operational safety; offering the working conditions necessary to achieve this.
• Allocate sufficient resources for the implementation of the Integrated Management System as well as the aforementioned Operational Security, Aviation Security, Physical Security, Security and Health at Work, and Environment policies.
• Ensure the availability and reliability of assets in an acceptable level for our operations.
• Promote a system of voluntary reporting of hazards to operational security in order to eliminate or mitigate risks to operational safety as a consequence of our operations.
• Ensure that no action will be taken against any collaborator who raises a security concern through the system disclosure, unless such disclosure indicates, beyond any reasonable doubt, gross negligence, or a deliberate or intentional disregard of regulations or operating procedures.
• Promote and raise awareness about the fact that any exercise of functions under influence of any psychoactive substance is prohibited and will be subject to the disciplinary measures contemplated in the Regulation Work Intern.
• Ensure that positions within the organization that affect Operational Safety, Aviation Safety, Physical Security, Safety and Health at Work, and Environment, are occupied by personnel who have the knowledge, training and appropriate experience for these positions.
• Identify our critical positions and train our collaborators in tasks related to operations, systems management and operational safety, starting from the basis of training and ongoing training; Likewise, comply with awareness of all collaborators.
• Promote the principle of continuous improvement of our processes, management system and safety levels for
  aviation, physics, safety and health at work, and environment.
• Encourage the participation of our collaborators by listening to proposals that serve for the continuous improvement of operational processes.
• Maintain the integrity of our processes and promote a secure fair trade through the prevention of illicit activities such as
  drug trafficking, smuggling, terrorism, corruption and bribery.

Our SIG Policy is periodically reviewed to ensure that it is still relevant and appropriate.

SERVICIOS AEROPORTUARIOS ANDINOS S.A. (hereinafter referred to as “SAASA”), identified with the Unique Registry of Taxpayers N.° 20550083613, with address at Av. Mariscal José de la Mar No. 1263 Int. 604, Urb. Santa Cruz, Miraflores – Lima, is the owner of the site web www.saasa.com.pe, in addition, we inform that our website uses its own and third-party cookies to improve the user experience.


Likewise, in accordance with the provisions of Law No. 27933, Law of Protection of Personal Data, and Supreme Decree No. 003-2013-JUS, Regulation of Law N.° 29733 and other complementary regulations we point out that www.saasa.com.pe does not use cookies
to store personally identifiable information.


Hereunder, we provide you with relevant information about “COOKIES”

What are cookies?

Cookies are text files (small files) that are stored in the internet search browser or are stored by it on the user’s computer system. The purpose of cookies is that the website is able to remember your visit when re-enter (navigate) on the same page.


What are cookies for?
Cookies are used for various reasons, their main function is improve the user’s browsing experience on the website, as well as to:

– Help websites remember your preferences.
– Help improve the user experience.
– Help monitor website performance.
– Help improve information search functionality.


Cookies used on our website
In order to inform you on the matter as accurately as possible, we want to point out that our website uses the following types of cookies:


Proprietary cookies. – Cookies that are sent to the terminal equipment of the user from a computer or domain managed by the publisher itself, and from which it provides the service requested by the user.

Third party cookies. – Cookies that are sent to the terminal equipment of the user from a computer or domain that is not managed by the editor, but by another entity that treats the data obtained through cookies.

Session cookies. – Cookies designed to
collect and store data while the user accesses a website.

Persistent cookies. – Cookies in which the data are kept stored in the terminal, can be accessed and/or processed during a period defined by the person responsible for the cookie, and that can range from a few minutes to several years.

Analysis cookies. – Cookies treated by the publisher or by third parties, and allow to quantify the number of users, perform the statistical measurement and analysis of use made by the own users of the service offered. To do this, we analyze the navigation carried out by the user on the website, in order to improve the products or services offered.

Advertising cookies. – Cookies that allow the management, effective as possible, of the advertising spaces that, where appropriate, the
publisher has included in a web page, application or platform from which provides the requested service based on criteria such as the edited content, or the frequency at which ads are shown.

Cookie consent
By browsing our website, we understand that you consent (accept) to the use of cookies. However, you can allow, block or delete the cookies installed, by selecting the configuration appropriate for your browser; however, you should be aware that if you do you may not be able to use the full functionality of our website.

In the following links you will find information on how you can configure your preferences regarding cookies in the main browsers:

– Google Chrome
https://support.google.com/chrome/answer/95647?hl=es

– Mozilla Firefox
http://support.mozilla.org/es/kb/cookies-informacion-que-los-sitios-web-guardan-en-?redirectlocale=en-US&redirectslug=Cookies

– Internet Explorer
http://support.microsoft.com/kb/196955/es

– Safari
http://support.apple.com/kb/ph5042

– Safari IOS (IPhone, IPad)
http://support.apple.com/kb/HT1677?viewlocale=es_ES&locale=es_ES

– Cookies Flash
http://www.macromedia.com/support/documentation/es/flashplayer/help/settings_manager07.html

Finally, please be aware that in the event that you decide to block the use of cookies from your browser, you can continue browsing our website, but some services may not be available, limiting your browsing experience.


Doubts and/or questions

For any questions or queries about our cookie policy do not hesitate to contact us through a message to our corporate email saasa.lpdp@saasa.com.pe

In accordance with what is stated in article 7 of our Privacy Policy, SAASA may nationally or internationally transfer your personal data with the following types of companies, and for the purposes that we detail below:

Business partners

• ANDINO INVESTMENT HOLDING S.A.A.
• ANDINO CAPITAL SOCIEDAD GESTORA DE FONDOS DE INVERSIÓN S.A.
• HANSA ADUANAS S.A.
• AEROPUERTOS ANDINOS DEL PERÚ S.A.
• OPERADORA PORTUARIA S.A.
• INMOBILIARIA TERRANO S.A.
• ALMACENES FINANCIEROS S.A.

Companies in charge of data treatment

• GRUPO SOLMAR
• SEIDOR PERU

It should be noted that these companies are not authorized to use the personal data we share with them for any purpose other than what is indicated in the terms of our Privacy Policy.

When SAASA proceeds in this way, it will adopt the precautions that, according to current legislation, are necessary to protect the confidentiality and security of your personal data.

Where appropriate, before disclosing personal data to a third party, SAASA will contractually require the latter to adopt the precautions necessary to protect data against unauthorized use or disclosure. If you do not want SAASA to share your personal data with its business partners, please make your request by entering the Next Link: Solicitud de derechos ARCO